These terms govern the services provided by ULU GROUP INC.: automation audits, workflow and email automation, AI assistants, document and data processing, and ongoing optimisation. They apply from the moment you accept a written proposal.
We configure and connect automation on third-party platforms and build assistants grounded in your own content. We are not a software development company, not a reseller of any platform, and not a legal, tax or compliance adviser. Where your question needs one of those, we say so.
Prices are not published because the size of the work varies with the number of steps, the tools involved, your volumes and the state of the existing process. After the audit we send a written scope and an individual price. Work begins only once you have accepted that proposal in writing, and nothing outside the agreed scope is invoiced without prior written agreement.
Platform subscription costs are yours and are paid directly to those providers. We estimate them before you commit but cannot control their pricing changes.
Timelines are stated in the proposal and run from the point access is granted, not from the enquiry. A change of scope during the build is quoted separately and agreed in writing before it is done. We will tell you when a request is smaller than you think, as well as when it is larger.
Nothing that contacts your customers goes live before you have tested it on real cases and approved the content. Once approved and live, the automations and the messages they send are yours and you are responsible for them, in the same way you would be for an email sent by a member of staff.
Everything is built in your own accounts and belongs to you. On full payment you also own the configuration and documentation, and you are free to modify it, hand it to another supplier or switch it off. We retain no rights over it and do not reuse your configuration for other clients.
The audit is free and carries no obligation. After a proposal is accepted you may cancel before the build begins for a full refund of anything paid. Once the build has started, work completed to that point is invoiced proportionally. Once a working automation has been delivered, the fee is payable in full.
We do not guarantee revenue, savings or any specific business outcome, and nothing on this website should be read as such a guarantee. Figures we quote are what particular clients measured in their own circumstances. Your volumes, your data and your team determine your result.
Automations depend on platforms we do not control. If a provider changes an interface, its pricing or its terms, the automation may need adjusting. During an active project we handle that as part of the work; afterwards it falls under optional ongoing optimisation or is yours to manage.
Our liability in connection with any project is limited to the fee paid for that project. We are not liable for indirect or consequential loss, including lost revenue or lost opportunity. Nothing in these terms limits liability that cannot be limited by law.
Everything you share is treated as confidential and seen only by the people working on your project. Client work is never published as an example without explicit written permission, and then only in anonymised form.
These terms are governed by the law of the jurisdiction in which ULU GROUP INC. is registered, and disputes are subject to the courts of that jurisdiction, without prejudice to mandatory consumer protection rules where they apply.