Connections between the tools you already use, plus assistants where something needs to be read, summarised or written. In practice that means lead follow-up, email sequences, document processing, customer service automation and marketing sequences.
Almost never. We work on top of what you run, whether that is a spreadsheet, a shared inbox or a full CRM. Replacing a tool is a separate decision and we only recommend it when the existing one genuinely cannot do the job.
Both, and we are deliberate about which. Rules handle anything predictable because they are cheaper and never surprise you. AI is used where text has to be read, summarised or drafted, and it is constrained to your own information.
No. We are not a development shop. If the honest answer to your problem is a custom application, we say so and step aside rather than approximating one out of automation tools.
Roughly two to fifty people. Below that the volumes rarely justify the setup, and above it you usually need someone in-house rather than a project.
A first working automation is usually live two to three weeks after the audit. Larger multi-step pipelines take longer and the schedule is agreed in writing before we start.
A description of the process, rough volumes, and access to the relevant tools. Beyond that, one person available for questions during the build and about an hour for the handover.
You get the automation running in your own accounts, a plain-language description of what it does, and a short walkthrough. Nothing is locked to us.
Alerting is built in, so failures surface immediately rather than silently. Ongoing optimisation is available but optional, and if you stop working with us everything keeps running.
Yes, and that is the point. We build in mainstream tools rather than anything exotic, and we document what each step does.
Because a two-step email trigger and a document pipeline with validation rules are not the same project. A published flat fee would overcharge some people and underserve others, so every quote is calculated after we understand the process.
Request an audit. It is free, it is written, and it ends with a scope and an individual price. There is no obligation to continue.
The platforms you run on charge their own subscriptions, and we tell you what those will be before you commit. Our ongoing optimisation is optional and separately agreed.
Any change is agreed in writing before it happens. Nothing appears on an invoice that was not discussed first.
No. We have no reseller agreements and no referral fees, which is why we are able to tell you when a cheaper tool is the better fit.
Into the platforms we agree on, in your own accounts. We tell you which provider processes what before anything is built, so you can make that decision knowingly.
Only what is needed while the project runs, and it is deleted afterwards on request. We do not retain client data for our own purposes or use it to build anything else.
Marketing to people who have not consented is not, and we will not build it. Consent capture, records and unsubscribe handling are part of every setup. We are not lawyers, and for anything genuinely contested you should ask one.
You own the automations and the messages they send, which is why nothing goes live before you have approved the content and tested it on real cases. Where a mistake is ours, we fix it at our cost.
No. We can tell you what similar businesses measured and we are careful not to overstate it, but your volumes, your data and your team determine the outcome.
Send us the process that wastes the most time each week. You will get a written assessment of what can be automated, what should not be, and an individual quote.
Send it through the form. A person who does the work reads every message and answers within one business day.
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3524 Silverside Road, Suite 35B, Wilmington, Delaware 19810-4929, USA
Describe the process that eats the most time each week and list the tools your team already uses. We come back with a written plan and an individual quote.