Every small business has a set of emails that get written from scratch every single time: the booking confirmation, the reminder, the after-the-job follow-up, the annual renewal, the request for a document that never arrived. Individually they take four minutes. Together they take a day a week. These are the easiest hours to get back, and getting them back changes nothing about how the customer experiences you.
How It Works
We work from the emails you already send, not from a template library.
Collect What You Send
You forward us the twenty emails you write most often. Those become the raw material.
Find The Trigger
Each one gets a real trigger: a booking made, an invoice unpaid for ten days, a job marked complete.
Rewrite And Personalise
We tighten the wording, add the fields that make it personal, and set the rules for when it must not send.
What Changes
Nothing about the customer experience gets worse. The work behind it disappears.
- Confirmations and reminders that never get forgotten
- Payment chasers that go out on time without an awkward conversation
- Document requests that repeat themselves until the document arrives
- A clear rule that stops any sequence the moment a human replies
A good automated email is one the recipient would never guess was automated, and one your team never has to think about again.
- Written In Your Voice
What We Build
Every build below is scoped around your existing tools and your real volumes. Pricing is prepared individually after the audit.
Transactional Sequences
Confirmations, reminders, follow-ups and renewals triggered by what actually happens in your business rather than by a calendar.
Internal Notifications
The alerts your own team needs, routed to the right person, so nothing depends on somebody watching an inbox.
Why There Is No Price List
Automation is never the same size twice. The number of steps, the tools involved, your data volumes and how much cleanup the existing process needs all change the work. We look at the actual process first, then send a written scope and a price calculated for your situation.
Frequently asked questions
Not if the setup is done properly. Authentication records, sending volume and list hygiene are part of the build, and we check deliverability before anything goes live at scale.
Yes, based on what you already send. You approve every message before it is scheduled, and you can edit them yourself afterwards.
Those are covered under marketing automation. This service is for the operational emails that keep the business running.
Yes, and it should be. Any customer reply, payment or booking cancels the remaining messages automatically.
