Most customer messages a small business receives are the same twenty questions. Opening hours, availability, pricing ranges, order status, where to park. Every one of them takes a person out of what they were doing, and the answer is identical each time. We take those questions off your team and leave them with the conversations that actually need judgement.
How It Works
Nothing is guessed. The assistant answers from your own documents and hands over the moment it is out of scope.
We Read Your Inbox
We go through six months of real messages and group them. The pattern is usually clearer than anyone expects.
We Write The Answers
Your actual answers, approved by you, become the source. There is no generic knowledge base behind it.
We Set The Handover Rule
Complaints, pricing negotiations and anything unusual go straight to a person, with the whole thread attached.
Why Small Businesses Start Here
Customer service is where automation pays back fastest, because the volume is high and the questions repeat.
- Routine questions answered in seconds, at any hour
- Your team stops retyping the same four paragraphs
- Every conversation logged in one place, not scattered across phones
- Escalation to a human is a rule, not a hope
The measure of a good support automation is not how many messages it answers. It is how few frustrated customers reach a person too late.
- Handover By Design
What We Build
Every build below is scoped around your existing tools and your real volumes. Pricing is prepared individually after the audit.
Shared Inbox Automation
Incoming messages sorted, tagged and routed to the right person automatically, with template replies attached for the common cases. Nothing is sent without a person approving it unless you want it that way.
Answer Assistant
An assistant trained on your own policies, prices and procedures that drafts or sends replies to the routine questions and escalates anything outside its scope.
Why There Is No Price List
Automation is never the same size twice. The number of steps, the tools involved, your data volumes and how much cleanup the existing process needs all change the work. We look at the actual process first, then send a written scope and a price calculated for your situation.
Frequently asked questions
Yes, and we insist on it. Pretending otherwise damages trust the first time it goes wrong, and it goes wrong eventually. Clear labelling costs nothing and removes the risk.
It is restricted to your own approved content and instructed to hand over when it is not confident. Anything with money, contracts or complaints attached is routed to a person by rule, never answered automatically.
Usually not. Most small businesses run on a shared inbox and that is enough. If you already have a helpdesk we build inside it.
Yes, within the languages your team can actually support. We do not enable a language you cannot follow up in.
