A general-purpose chatbot bolted onto a small business website is worse than nothing, because it confidently invents answers about a company it knows nothing about. An assistant that is restricted to your own material is a different thing entirely. It knows your prices, your policies and your procedures, and it refuses to speculate about anything else.
How It Works
The assistant is grounded in your documents and constrained by rules you set.
Gather Your Material
Price lists, policies, procedures, product descriptions and the answers your team already gives.
Ground The Assistant
It answers only from that material and cites where an answer came from, so you can check it.
Test Against Real Questions
We run it against your actual message history before it goes anywhere near a customer.
Two Kinds Of Assistant
One faces your customers, one faces your team. The second is often the more useful of the two.
- A customer-facing assistant on your website and in your inbox
- An internal assistant that answers staff questions about procedures
- Answers restricted to your own approved content, with sources shown
- A clear boundary where it stops and a person takes over
An assistant that admits it does not know is worth ten that always have an answer ready.
- Grounded, Not Guessing
What We Build
Every build below is scoped around your existing tools and your real volumes. Pricing is prepared individually after the audit.
Customer Assistant
Answers questions on your website and in your inbox from your own content, books appointments where that is possible, and escalates everything else with the full thread attached.
Internal Knowledge Assistant
Answers your own team's questions about procedures, pricing rules and policies, so the same question does not reach the manager forty times a month.
Why There Is No Price List
Automation is never the same size twice. The number of steps, the tools involved, your data volumes and how much cleanup the existing process needs all change the work. We look at the actual process first, then send a written scope and a price calculated for your situation.
Frequently asked questions
It is restricted to retrieving from your documents and instructed to say that it does not know rather than fill a gap. We test that behaviour deliberately before launch, including with questions it should refuse.
Into the platform we agree on, in your own account, with the data handling terms of that provider. We tell you exactly which provider processes what before you commit to anything.
Whenever your prices or policies change. Updating is uploading the new document, not rebuilding the assistant, and your team can do it.
Bookings, yes, where your calendar allows it. Payments we deliberately leave to your existing payment provider rather than routing them through an assistant.
